Refund Policy

Last updated: Oct 2026

This Refund Policy applies to paid consultation bookings made through DubaiGoGo’s “Book a Consultation” service (Visa Questions, Absconding Case Consultation, Emirates ID Consultation, and any other paid one-on-one session offered on this site). It does not cover government fees, third-party charges, or any service paid directly to another provider.

Cancellations & Rescheduling

We know plans change. Here’s how cancellations and rescheduling work:

  • More than 24 hours before your session: full refund or a free reschedule, your choice.
  • Within 24 hours of your session: one free reschedule is available; refunds are not issued for late cancellations.
  • No-shows: sessions missed without notice are treated as completed and are non-refundable.

When You’re Entitled to a Full Refund

If a session doesn’t happen because of something on our end — your consultant doesn’t join the call, or there’s a technical failure on our platform that prevents the session from taking place — you’re entitled to a full refund or a free rescheduled session, whichever you prefer.

If You’re Not Satisfied With Your Session

A consultation fee covers the time and expertise of a licensed specialist, not a guaranteed outcome for your case. If you felt a session fell short of what was promised, contact us within 48 hours and we’ll review what happened — this is assessed case by case and isn’t an automatic refund.

How to Request a Refund

Email contact@dubaigogo.com with your booking reference number within 7 days of your scheduled session. Approved refunds are processed to your original payment method within 5–10 business days.

What’s Not Covered

  • Sessions that have already taken place as scheduled.
  • Government fees, visa costs, or third-party charges paid separately from your consultation fee.

Common Questions

Yes, as long as you cancel more than 24 hours before your scheduled session — see the Cancellations section above for the exact terms.

You’re entitled to a full refund or a free rescheduled session — your choice. Contact us and we’ll sort it out right away.

Once approved, refunds are processed within 5–10 business days back to your original payment method.

Yes — rescheduling is available any time before your session and doesn’t count against your one free late-reschedule if done more than 24 hours in advance.

Questions About a Refund?

Reach out and we’ll help sort it out quickly.

Contact Us